Shipping policy

SHIPPING POLICY

Thank you for shopping with us. Please review this Shipping Policy to understand how orders are processed, shipped, and delivered.

ORDER PROCESSING TIME

All orders are processed within 1–5 business days.

Processing may include:

  • Order verification

  • Quality inspection

  • Packaging

  • Shipment preparation and dispatch

Orders are not processed on weekends or holidays. During sales, promotions, holidays, or periods of unusually high demand, processing may take the full 1–5 business days.

ESTIMATED SHIPPING TIMES

Once your order has shipped, delivery times may vary depending on the destination, shipping carrier, customs processing, weather conditions, and other circumstances outside our control.

Estimated delivery times after processing:

  • United States: 5–10 business days

  • International: 10–20 business days

These delivery times are estimates and are not guaranteed.

TOTAL DELIVERY TIME

Total delivery time includes both processing and shipping.

Processing Time + Shipping Time = Estimated Total Delivery Time

For example, three business days of processing plus seven business days of shipping would equal approximately ten business days in total.

TRACKING INFORMATION

Once your order ships:

  • A tracking number will be sent to the email address used at checkout.

  • Tracking information may take 24–48 hours to update.

  • You can use the provided tracking number to monitor your shipment.

If you have not received tracking information within five business days, please contact Velorbusiness@outlook.com.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for:

  • Incorrect or incomplete shipping addresses

  • Orders delivered to the address provided by the customer

  • Packages returned because of address errors

If an order is returned due to incorrect or incomplete shipping information, additional shipping fees may apply. Original shipping charges are non-refundable, and refunds may not be issued for address-related delivery failures, except where required by applicable law.

Please carefully review your shipping details before submitting your order.

LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.

We are not responsible for:

  • Packages marked as delivered but not received

  • Packages stolen after confirmed delivery

  • Carrier delays or logistical disruptions outside our control

We recommend:

  • Using a safe and secure delivery address

  • Monitoring tracking updates regularly

  • Requesting signature confirmation when available

If you believe your package is lost, please contact us so we can help you review the tracking information and determine the appropriate next steps.

INTERNATIONAL SHIPPING

We ship to select international destinations.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the customer’s responsibility and are not controlled by us.

International Delivery

International delivery generally takes 10–20 business days after processing. Customs inspections and local carrier procedures may cause additional delays.

Customers are responsible for providing a complete and accurate international shipping address.

ORDER CHANGES AND CANCELLATIONS

Orders cannot be modified or canceled once processing begins. Processing may begin within 1–2 hours after purchase.

To request a change or cancellation, contact Velorbusiness@outlook.com immediately.

We will make every reasonable effort to help, but changes and cancellations cannot be guaranteed after an order enters processing or has been shipped.

SHIPPING CARRIER DELAYS

Delivery delays may occur because of:

  • Severe weather

  • Peak shipping seasons

  • Customs processing

  • Carrier disruptions

  • Transportation or logistical issues

  • Holidays or unusually high order volume

We are not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.

If your tracking information shows no movement for more than seven days, please contact us for assistance.

UNDELIVERABLE OR RETURNED PACKAGES

If a package is returned to us, we may contact you regarding reshipment.

Additional shipping charges may apply, and original shipping fees are non-refundable.

Common reasons for returned or undeliverable packages include:

  • Incorrect or incomplete addresses

  • Missed delivery attempts

  • Refused deliveries

  • Unclaimed packages

  • Customs-related issues

CONTACT US

For shipping-related questions, contact:

Velorbusiness@outlook.com

Please include:

  • Your order number

  • Your tracking number, if available

  • A brief description of the issue

Our typical response time is 24–48 business hours.

OUR COMMITMENT

We are committed to processing and shipping every order as quickly and carefully as possible while maintaining our quality standards.

By placing an order through our store, you acknowledge and agree to this Shipping Policy.